Do you need to jump on a call or print? The Brightstar Attendee Office has been set up for you to utilize throughout the conference for your office needs. 

Please visit the Registration Desk for Key. 

This lunch is for registered Pre-Con attendees only. 

Learn ABS operational efficiencies and expertise to run your agency.  Topics will include: 
Products and Pricing Rules
Scheduling
Payer Setup
Mobile Shift Maintenance
Processing Payroll
Invoicing
 

Sales Effectiveness will present on the key elements of the consultative selling process as well as applying these skills as it relates to major referral sources within your territory. 

The Clinical Team will be presenting a consolidated version of Bootcamp for Clinical Leaders who have not yet attended bootcamp or for those who have but want a refresher course. We will be educating on BrightStar’s clinical standards, clinical process, offer best practice tips and clinical guidance to ensure you are delivering the Higher Standard of care. There will be a mix of presentations, activities, and group discussions to keep you energized throughout the Pre-Con! Pre-work will be required for training. 

Complete the training required to be enabled on the skilled platform in ABS in-person! 

Do you need to jump on a call or print? The Brightstar Attendee Office has been set up for you to utilize throughout the conference for your office needs. 

Please visit the Registration desk for key. 

Hear from BrightStar Care's founder and CEO, Shelly Sun, on where the brand is going, key priorities in 2023, and how the team is working hard to support you on our shared brand mission.

Hear from Andy Ray, Chief Operations Officer, as he sets you up for a conference experience unlike others.  He will walk you through the expectations and exciting learning opportunities being offered, how these learnings will enable you to execute back in your office which will lead to growth for your agency...and yourself!

Questions for Andy and Leslie

Let’s dive in and take an in-depth look at clinical quality for personal care. We will explore key areas such as process metrics and best practices for clinical improvement and delve into QAPI with a fun exercise that will teach participants everything you need to know about improving overall quality.

Are you the Director of Nursing for your agency?  Learn from our panel of DON's on how they have made National Accounts work for them and their clients, patients, clinicians and caregivers.  Join us to gain insight, ask questions and take back valuable information that you can implement immediately.

Investing in a salesperson is step one.  Investing your time as a Sales Manager and helping to coach your sales team to success in step two.  We will review the 7 habits of a successful Sales Manager to fully engage with and delvelop accountability in sales.

Join this session to learn proactive versus reactive sourcing and recruitment methods.  This session will feature best practices to source talent in today's competitive market.

Are you looking for an effective tool to automate how you engage, reward, and recognize your employees? Have you heard positive buzz from other agencies using the Reaching for the Stars Platform? Join us to learn about the Reaching for the Stars platform and how it can positively aid you in your agency's retention planning efforts.

Did you know that 89% of consumers read an online review before making a purchase, and one in three consumers use social media to discover new services? Attend this session to learn best practices for obtaining online reviews and growing your social media presence. Also, see a live demo of the SOCI platform where you can follow along as we demonstrate how to find content, create ads, respond to reviews, and more. 

In this Interactive Breakout Session, we will focus on key components of the sales process as you engage and work with referral sourses in your local market. We will review and take a deep dive into the core elements of the sales process while also providing various planning tools to help you maximize key referral sources in your market. If you are looking to restart or optimize your local sales efforts then this is the breakout for you. 

A HELP Method Certification program is coming soon to your new and existing staff, and this is your opportunity to experience it at its best: live and interactive!  You'll leave this session with an enhanced understanding of the HELP Method and its application for your business, and as the first HELP Method-Certified members of your teams.  

Sales - Highlands Ballroom (1st Floor)

Clinical - Habersham Ballroom

HR - Kennesaw Ballroom (1st Floor)

Operations - Grand Ballroom

Medication nonadherence is thought to cause at least 100,000 preventable deaths per year. Keep your clients safer at home and stay ahead of your competitors with the addition of at home technology! Hear from Maegan Barbee and Angela Gray on BrightStar’s new Medication Management Program which now includes an at home electronic medication dispenser and remote patient data dashboard. Through this session you’ll learn about the program structure, while understanding how you can provide higher quality care and  grow your business by adding in home technology.

This is an interactive session that  provides tangible ways to elevate your leadership skills to grow staff and get better results.

An improved inquiry process is coming to ABS on May 3rd! During this session, new and seasoned users will learn how to effectively use the updated system and new features to streamline your workflows, increase efficiency and improve customer satisfaction. Be sure to take advantage of one of these sessions to preview the new process and have your questions answered.

Does the thought of sales give you immediate anxiety? You are not alone. Clinical Leaders can come to learn how to use your clinical expertise, education, and outcomes to help grow your personal care business!

This session will walk you through the process to advance and refine your recruitment process by creating an "ideal candidate experience" (or "ice").  The session will focus on "ice" within all the key stages of the recruitment cycle.  You will walk away with best practices and tips for making small changes that will have a big impact on how you recruit.

Join us to talk about BrightStar Care’s newest preferred education provider! During this breakout, you will learn who Relias is, content details, and an overview of how they pair with BrightStar’s current technology ecosystem. Interested in Relias? New to Relias? Everyone is welcome.

In this session, we will follow the twists and turns potential customers take along the customer journey, from learning about our brand to becoming a client. Learn all the key touchpoints along the way where you can reach your customers and guide them to choose the BrightStar Care brand. Buckle up! We will share best practices for organic and paid search so you can cruise out of the session with the tools you need to boost your digital presence and drive revenue.  

In this session, we will focus on selling deeper into accounts and aligning Personal Care as a solution as it relates to the needs of others in the healthcare continuum.

Come join us for food, a few drinks, & games from 6pm

Don't miss the opportunity to connect, enjoy some friendly competition, and a chance to win valuable prizes!

Food and drinks will not be provided to those that do not register for this Wednesday night event

Do you need to jump on a call or print? The Brightstar Attendee Office has been set up for you to utilize throughout the conference for your office needs. 

Please visit the Registration desk for key. 

Performability - How to Be the Best When it Matters the Most

An improved inquiry process is coming to ABS on May 3rd! During this session, new and seasoned users will learn how to effectively use the updated system and new features to streamline your workflows, increase efficiency and improve customer satisfaction. Be sure to take advantage of one of these sessions to preview the new process and have your questions answered.

The National Accounts Team is committed to helping your agency grow from the start.  While you look for local staffing opportunities, National Accounts is promoting your agency to over 150 National Account partners, and we want to show you how to take advantage of those partnerships. We’ll review action steps that have proven successful in the past and we’ll discuss ways to improve your chances of getting repeat referrals.  Join Dorrie Emmerich at the breakout session “How to Leverage National Accounts as a Beginner”.

Discover how to incorporate skilled care basics into your daily routine, as well as, best practices for success.  We will examine contemporary trends and provide interactive strategies to put you on your way to providing excellent whole-person care.

Join this session to learn proactive versus reactive sourcing and recruitment methods.  This session will feature best practices to source talent in today's competitive market.

"Taking Action on Satisfaction to Drive a 5 Star Experience."
The most successful agencies are those that track trends over time and uses the data to help influence decisions—and your Net Promoter Score is one of the best places to start. In this session, we'll explore how to gather feedback from customers and employees, why it's so important, and how you can use it to make better business decisions.

Are you struggling to retain your employees? In this session, you will learn from a panel of BSC leaders on ways to effectively build your agency culture through recognizing and rewarding your employees.  The techniques you will learn in this session can make a tremendous impact on how your retain your employees. 

National Account (NA) referrals can be a valuable supplement to your local revenue generating activities if managed correctly.  Join us to learn about the direction of NA sales and how to incorporate sales and operational techniques to maximize your NA referrals.

Develop your  Emotional Intelligence though an active discussion of relevant, real world challenges leaders face.  

Does the thought of sales give you immediate anxiety? You are not alone. Clinical Leaders can come to learn how to use your clinical expertise, education, and outcomes to help grow your personal care business!

Are you struggling to retain your employees? In this session, you will learn from a panel of BSC leaders on ways to effectively build your agency culture through recognizing and rewarding your employees.  The techniques you will learn in this session can make a tremendous impact on how your retain your employees. 

Implementing new technology can be challenging for any agency -- but use of the skilled platform can increase efficiency in your agency, allow your agency to scale, and better position you to work with our partners requesting electronic documentation. Join us for a panel discussion with superusers to discuss how to overcome challenges during implementation, manage a new work flow, and train your field staff. Also learn how use of electronic charting can set your agency up for success when growing skilled revenue. 

The Talent Management team will cover an innovative and effective re-engagement strategy to grow your workforce with "Boomerang Rehires" (or past employees who left your agency "in good standing").  You will leave the session with confidence and proven tools to launch your own re-engagement campaigns targeted at attracting past employees back to your agency.

Streamline processes, increase efficiency, and save staff time! Bring your laptop and join Central Intake for an interactive session where we will be discussing Best Practices, ABS set up with navigation, and an exclusive sneak peak of 2023 enhancements! 

Achieving success begins with successful planning.  We will dig into how to develop a territory managment plan that will guide your sales efforts, consistently create new relationships, and create game plans to further develop relationships in your market and measure your ROI.

Join Leslie Waddell, SVP of Franchisee Experience for The Leadership Challenge®.  To face the obstacles of today and tomorrow, we need leaders at every level. The Leadership Challenge® gives everyone the tools and practices to model the way, inspire a shared vision, challenge the process, enable others to act, and encourage those around them. Empowering each individual with leadership skills—that’s a challenge worth accepting. The reward couldn’t be greater!

Join Dean Ulizio, Chief Strategy Officer, as we close out the conference.  We will cover key highlights, hear from you on your conference experience, and set the stage for a great night of awards!